​​​

​​

​

MAINTENANCE TRIP ​​​​​

The tenant knows you’re coming. That’s the law. You might have one or more jobs at this home. Do all the work you’re assigned—but only if you have the skills and can finish in a fair amount of time. If an owner complains about the work or the time billed to the work order, we can’t give you more work orders.

​

--------------------------------

​

​​​

​​1)  When You Get There

• ​Knock before using the lockbox. Someone might be home.​

• The lockbox is usually on the garage door frame.

• Get the code from the Keys section in AppFolio.

• Look at all open work orders (WOs) for the home.

• Pick one work order to start with.

​​

​

​

2) Complete the first work order

• Read the details.

• Start time tracking.

• Take "Before" pictures.

• Do the work.  if you can't, make notes and mark Waiting.

• Take “After” pictures.​

• Use TurboScan to combine Before & After pics into a PDF.

• Attach the PDF to the Work Order.

• Stop time tracking and enter notes on what you did.

• Mark Work Done.

​​​​​​​

​

 

3) Choose another Work Order​

Repeat for each Work Order until all are marked Work Done or Waiting.

​​

​

​

4) Tenant Evaluation

​Fill out the Tenant Evaluation Form
​

​

​

5) Inspection Form

Fill out the Maintenance Inspection Form

• If you see something you can quickly repair without driving to purchase material, call the Maintenance Coordinator to get a Work Order made.

• If you need to leave to get material or don't have time to complete the task 100%, add the item to the checklist and Work Orders will be created for another trip. ​​​

​

​

 

​