How We Do Things

We cannot set, change, or cancel auto-pay.
We cannot change your bank account, debit or credit card.
We cannot remove a saved payment method.
We cannot stop a payment you scheduled.
We cannot reverse a payment.
We cannot issue issue refunds through AppFolio.
We cannot issue issue refunds through AppFolio. A paper check will need to be mailed and there are limitations. See below.

PAYMENT OPTIONS

Payments must be paid in AppFolio. We do not take payments in our office.
You may use a bank account, debit card, or credit card.
AppFolio’s payment company may charge a processing fee. That fee does not go to us.
To pay, log in to AppFolio and click the Payments tab.

HOW TO PAY IN CASH

In AppFolio:

Click the Payments tab
In the section called Electronic Cash Payments, click Download Payslip.
Save to your phone
Follow the steps on the Payslip

Cash Payslip Request

FAQs:

The barcode stays the same so you can use this same PDF in the future.
Anyone with a copy can make the payment, so you can share this with your parents, church, or anyone who wants to pay your rent.
If you have more questions, call PayNearMe help at (888) 714-0004.

OVER PAID RENT

If you pay too much or pay twice....

If you paid by check or debit:

AppFolio does not allow direct deposit refunds.
A paper check refund has a $25 fee.
We must mail a check and that takes time.
- We must wait 10 days for the payment(s) to clear the bank.
- Plus, a few days for the bookkeeper to process the request. They work part-time.
- Plus, around a week for USPS mail.
- By the time you get the check and go to the bank, rent is due again.

If you paid by credit card:

We do not have to wait 10 days for a check to clear but
Everything else is the same.

Request a refund here

Stop payment request

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HOW TO AVOID EXTRA CHARGES

Most extra charges can be avoided.

The best way to avoid them is to pay on time, keep the home in good shape, and finish required steps early.

PAY ON TIME

Rent is due on the 1st.
Pay by the 5th to avoid the 10% late fee.
Pay before the 10th at midnight to avoid the $300 eviction processing fee.
Pay before the 13th at midnight to avoid the attorney fees and court costs which vary based on the county.

KEEP RENTERS INSURANCE ACTIVE

Upload proof of renters insurance before it expires.
If proof is missing or expired, a $19 monthly fee may be charged.
This fee is not insurance.

KEEP UTILITIES ON

Keep power, water, gas, heat, and air on during your lease.
Do not turn utilities off before your lease ends.
If utilities are turned off early, fees and damage costs may be charged.

SIGN YOUR RENEWAL OR GIVE NOTICE

We usually send lease renewals about 3 months before your lease ends.
Sign the renewal or send a Move-Out Notice at least 2 months before your lease ends.
If you do not, a $100 unsigned lease renewal fee may be charged.

FIX TENANT DAMAGE EARLY

Small problems are easier and cheaper to fix right away.
If we find tenant damage during an inspection, you may have 30 days to repair it.
After 30 days, we may fix it and bill labor.

FINISH MOVE-OUT STEPS

Finish your move-out steps before your lease ends.
Move out on time.
Leave the home ready for the next tenant.
If work is not finished, labor may be charged.

AVOID RETURNED PAYMENTS

Make sure your bank account and routing numbers are correct.
Make sure enough money is in the account before paying.
Returned payments may cause fees and may turn off online payments.

FOLLOW THE LEASE

Avoid unauthorized pets, occupants, businesses, parties, smoking, and property damage.
Lease violations may cause fees or eviction.

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MAINTENANCE - How to request maintenance

STEP 1 - Request Maintenance

Normal maintenance must be submitted in AppFolio.
Emergency maintenance must be called in. Examples of emergency maintenance:

No heat when very cold
No AC when very hot
Water leak that can't be controlled with a bowl or bucket
No hot water

STEP 2 - Assignment

Vendors: If the work is assigned to a contractor, we will text you their contact info so you can schedule a time to let them in. If you have any questions about the work or scheduling, call the vendor at the phone number listed in the text. If you don’t want to be home to let them in, some vendors will use our lockbox if you submit the approval form: Give the lockbox code to the vendor
Our team: If the work is assigned to a maintenance tech:
1. We handle "Urgent" work orders first.
2. All others are handled in the order received. That might take days, weeks, or months, depending on the workload and the level of urgency.

STEP 3 - Scheduling

If assigned to a contractor, you are responsible for scheduling the appointment directly with the contractor. Since they are not our employees, we do not control their schedule.
If assigned to a maintenance tech:
1. Work orders are scheduled based on the area to reduce drive time. For example, homes in the Northwest part of town might be scheduled on Tuesdays, while the South area is Thursdays.
2. We will text you when the work is scheduled with at least 1 day’s notice.
  
  You don't need to be home. Our maintenance tech will knock twice before getting the key from the lockbox.
3. If they can't finish the work in a single trip, they will collect the info needed to get tools, materials, etc. and return the same day next week.

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NSF - Non-Sufficient Funds - Returned Items

Make sure your bank account and routing numbers are correct.
Make sure there is enough money in the account.
If your payment is returned, you may be charged an NSF fee.
If this happens after the grace period, late fees will also apply.
AppFolio will automatically turn off online payments.
Online payments will automatically be turned back on at the end of the month after the balance is paid in full.
Click here to learn: How to pay in cash

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ONLINE FORMS

We require written requests to make changes to your account.
Online Forms are how you submit written requests.
The phone support team doesn't have access to make changes to your account.
Online Forms go directly to our processing department.
These smart-forms gather all the info needed to process your request in a single go.
No voicemail or phone tag.
Available 24/7

Online Forms

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PET POLICY

There is a one-time nonrefundable pet fee to bring a pet with you.

GENERAL PET RULES

Tenants are responsible for all pets that visit the home.
This is true even if the pet is only there for a short time.
Pets must be at least 1 year old and house-broken, when that applies.
Pets must be spayed or neutered.
Pets must be vaccinated.
Breeding is not allowed.
You must prevent odor, pests, stains, and damage.
You must pay for all pet-related cleaning, repairs, or damage.
Pet waste must be cleaned up daily, inside and outside.
Do not leave pet food or water outside if it attracts animals.
If a pet causes too much noise, pet permission may be removed.
Deceased pets may not be buried on the property.

CATS

Cats must be allowed by the property’s pet policy.
The limit is 2 cats per home.
The litterbox must be cleaned daily.
If the home has a cat door, the cat must be able to use it.
Cat pet rent is $49 per cat, per month, plus a $5 billing fee for each pet rent charge.

DOGS

The limit is 3 dogs per home.
Some dog breeds are not allowed.
This includes any mix with any amount of the breed.
Not allowed:
- Akita
- Alaskan Malamute
- American Bully
- American Staffordshire Terrier
- Cane Corso
- Chow Chow
- Dobermann
- Husky
- Mastiff
- Pit Bull
- Rottweiler
- Wolfdog

Many homeowners insurance companies do not allow these breeds, so we take this seriously.
If the home has a dog door, the dog must be able to use it.
Dogs must be crated during maintenance if the tenant is not home to watch the dog.
Puppy pads are not allowed as the normal way to handle pet waste.
Dogs must be leashed and under control outside unless they are in a fully fenced backyard.
Dogs may not be tied up or left alone outside unless they are in a fully fenced backyard.

PETS NOT ALLOWED

These pets are not allowed:
Poisonous species
Exotic animals
Farm animals
Livestock
Dangerous animals
Any pet with a bite history
Any pet declined by insurance for any reason

SERVICE ANIMALS & ESAS

Tell us if you have a service animal or ESA.
Upload the required forms.

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SAFETY & EMERGENCIES

If there is a fire, danger, or medical emergency, call 911 first.

After you are safe, contact us if the home needs help.

GAS SMELL OR GAS LEAK

If you smell gas, leave the home right away.

Go to a safe place.
Then call the gas company or 911.
Do not use phones, switches, flames, or anything that could make a spark while inside the home.
Do not try to find the leak yourself.

NATURAL GAS SAFETY

Signs of a gas leak may include:

Rotten egg smell
Hissing sound
Blowing dirt
Bubbling water
Dead plants

CARBON MONOXIDE SAFETY

Carbon monoxide is very dangerous.
You cannot see it or smell it.
Test your carbon monoxide detector every month.
Change the batteries two times each year.
If the detector is missing or broken, send a maintenance request.
If people feel sick inside but better outside, call the gas company right away.

SMOKE & CO DETECTORS

Test all smoke and carbon monoxide detectors every month.
Change the batteries at least two times each year.
Send a maintenance request if a detector is not working.

PILOT LIGHTS

Call the gas company to light pilot lights.

They will check that it is safe.

The flame should be mostly blue.
If the flame is orange or yellow, call the gas company.
Keep flammable liquids far away.

OXYGEN SAFETY

If you use oxygen, use it safely.

Tell the fire department and electric company.
Put up “Oxygen in Use” signs.
Keep oxygen away from flames and electrical items.
Never smoke near oxygen.
Store tanks the right way.
Check tubing for cracks or leaks.
Keep a working fire extinguisher nearby.

OXYGEN CONCENTRATOR

Plug the concentrator into a grounded outlet.

Do not use extension cords.
Do not block airflow.
Do not put anything on top.
Test the alarm by unplugging it.
Clean and change filters as directed.

OXYGEN TANK

Watch the oxygen gauge and flow level.
Adjust the flow with the control gauge.
Always keep backup oxygen stored safely.

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VEHICLES, PARKING & OUTDOOR USE

Park in the garage, driveway, or on the street (if allowed by the homeowners association and city/county).
Do not drive or park on the grass. This will damage the lawn and the underground septic system.

PARKING

Park in approved parking areas only.
Do not block driveways, roads, or access areas.
The tenant must pay any HOA parking fines.

COMMERCIAL VEHICLES

Commercial vehicles are not allowed to park at the home.
Vehicles with signs are also not allowed to park at the home.

DISABLED VEHICLES

Vehicles must work and follow the law.
A vehicle may be towed after 10 days if it:
Has a flat tire
Does not work
Is missing parts
Does not have proper title
Does not have proper registration
Does not have proper insurance
Disabled vehicles must be kept in the garage or removed.

TRAILERS

Empty trailers may be kept in fenced backyards.
They may not be parked in other areas unless approved.

OFF-ROAD VEHICLES & EQUIPMENT

Do not use off-road vehicles in the neighborhood.
Do not rev motors.
Do not use loud equipment.
Equipment must be registered and insured in the tenant’s name.
The manager may remove permission to store equipment at any time.

VEHICLES ARE NOT HOUSING

Vehicles cannot be used as a place to live.
This includes cars, trucks, trailers, campers, and RVs.

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VillagesForRent.com

Serving the Sunshine State since 1990

How We Do Things

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