Leasing & Move-In

Step 1 – How We Do Things

This page explains our processes and has the links to the Online Forms, so you can start a process instantly.

 

​How We Do Things

 

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Step 2 – Tour the Home

If you haven't already, tour the home in-person before requesting a lease. 

• Homes are rented as-is. What you see is what you get. Make sure you like it.

• If you don’t like it, choose a different home.

• We're not going to verify that you toured the home, but if you skip the tour and are unhappy, that's on you.

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Homes are not new. You may notice:

• Normal wear

• Light pet odors

• Things that are only noticeable in person

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Not local yet?

• Call us to request a virtual tour.

• We'll drive to the home and walk through the home with you live.

 

 

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Step 3 - Confirm You Are Ready to Pay

Lease start dates:

• Vacant home: 2 days after we send the lease

• Occupied home: 4 days after the current tenant moves out

​Deposit

• We do not hold homes without payment.

• You have until the end of the next business day to sign the lease and pay the deposit.

• If not paid, we will offer the home to the next approved applicant.

Rent

• Rent for your first month is prorated and is due before the lease start date.

• After this first month, all rent payments are due on the 1st of the month. 

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Step 4 – Request a Lease

• When everyone in your group is ready to sign and pay, one person should submit the Lease Request using the link below.

• Please do not submit duplicates.

• We process requests in the order received. Most are processed the same business day or by the next business day.

• There is no need to call for an update. We will email you when your lease is ready.

Request a Lease

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Step 5 - Create Your Logins

You will receive two logins:

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JacksonPropertyManagement.com (Our website)

• Use our website for Online Forms and help with anything other than maintenance.

• Look for an email with the subject: You're now a member.

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FolioSpace (Property Management Software)

Use FolioSpace to to:

• Sign your lease

• Pay rent

• View your bills and balance

• Request maintenance

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Create both passwords right away. The links expire.

 

If you don't create your password in time: Reset your login

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Step 6 – Sign ​Lease & Pay Deposit

The home is reserved after:

• All tenants sign the lease.

• The deposit is paid.

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You have until the end of the next business day to complete both.

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Any tenant can pay the deposit, or you can split the payment.

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If someone else is helping you pay, they can use your login or a Cash PaySlip (download the PDF in FolioSpace).

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Step 7 - Pay the Balance Due

Your total balance due must be paid within 3 days of your lease start date, so we have time to dispatch the maintenance tech to prepare the home.

 

Online checks and debit payments take 7 days to clear, so:

• If your move-in is less than 7 days from the payment date, pay with cash or credit card.

• If your move-in is more than 7 days out, you can pay by eCheck or debit.​

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​We cannot release the keys until your payment clears.​​​​​​

 

How We Do Things / How to pay

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Step 8 – Turn On Utilities 

Start utilities on or before your Lease Start Date.​​​​

• The utility companies for your home are listed in your lease under Utilities and Recurring Services.

• Your lease is in the Documents tab in FolioSpace.

• You must contact the utility companies and start service in your name.

• If we receive a utility bill for dates during your lease, we will charge your account for your share.

 

If we receive a utility bill for dates during your lease:

• We will charge your share to your account.

• We will split bills that include days before your lease.

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Pro Tip: Start One Day Early

• This is the guaranteed way to avoid splitting a utility bill with the owner or tenant who's moving out and turned off utilities too early. 

• Example: Lease starts June 10 → Start utilities June 9.

• Some utility companies charge activation fees of around $75, so a bill for 1 day might be as much as a week or two.

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How We Do Things / Utilities​​

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​​​​​​Step 9 - Prepare the Home

The day before your Lease Start Date our maintenance tech will:

1. Complete a move-in inspection.

2. Rekey the locks and prepare your tenant lockbox.

 

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Step 10 – Move-In 

• Once the home is ready, our system will automatically email your lockbox code. 

• There is no need to call for the code. 

• We cannot release it until the home is ready.

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Help Us Improve

We are always improving our systems and processes 

Make a suggestion​​​

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